Terms of service

ATTORNEYGRAM LLC TERMS OF SERVICE

Last Updated: June 2026

These Terms of Service (“Terms”) govern access to and use of the AttorneyGram platform, AVA AI virtual intake agents, websites, software, applications, communications services, reporting tools, and related services (collectively, the “Services”) provided by AttorneyGram LLC (“AttorneyGram,” “we,” “our,” or “us”).

By accessing or using the Services, you agree to be bound by these Terms.

1. Technology Provider

AttorneyGram LLC is a technology provider that offers communications, automation, scheduling, intake, and related software services.

AttorneyGram LLC is not and in no way represents itself as:


  •

    A law firm

  • A lawyer or attorney

  • A law firm, lawyer, and/or legal represenation provider

  • A substitute for legal counsel

AttorneyGram LLC does not provide legal advice, legal opinions, legal representation, or legal services.

2. No Legal Advice

The Services, including AVA AI and any automated agents, are provided solely for informational and administrative purposes.

Neither AttorneyGram LLC nor any AI-powered agent provides legal advice, legal analysis, legal conclusions, legal recommendations, or legal strategy.

Users should consult a licensed attorney regarding any legal matter.

3. No Attorney-Client Relationship

Use of the Services does not create an attorney-client relationship between:

  • AttorneyGram LLC and any user;

  • AttorneyGram LLC and any caller;

  • AVA AI and any caller; or

  • Any law firm and any caller.

Under no circumstances shall the use of the Services, communication with AVA AI, communication with AttorneyGram LLC, or submission of information through the Services create an attorney-client relationship between any user, caller, customer, or third party and AttorneyGram LLC.

4. AI and Automation Disclaimer

The Services utilize artificial intelligence, automation, transcription technologies, speech recognition systems, and automated decision-support tools.

You acknowledge and agree that:

  • AI-generated summaries may contain errors.

  • Transcriptions may be inaccurate.

  • Caller information may be incomplete.

  • AI may misunderstand or misclassify information.

  • Automated responses may not reflect all relevant facts.

  • Outputs should be independently reviewed and verified.

AttorneyGram LLC makes no guarantee regarding the accuracy, completeness, reliability, or suitability of AI-generated content, but strongly adheres to the latest quality standards

5. Emergency Matters

The Services are not emergency services.

Users and callers should not rely on the Services for emergency situations.

For emergencies, users should immediately contact:

  • 911

  • Emergency responders

  • Law enforcement

  • Appropriate government agencies

  • Medical providers

AttorneyGram LLC assumes no responsibility for delays, failures, or consequences arising from emergency situations.

6. Service Availability

AttorneyGram LLC strives to provide reliable services but does not guarantee uninterrupted availability.

Services may be affected by:

  • Internet outages

  • Carrier outages

  • Cloud provider interruptions

  • Third-party vendor failures

  • Scheduled maintenance

  • Software defects

  • Force majeure events

The Services are provided on an “as available” basis.

AttorneyGram LLC does not guarantee uptime, availability, call completion, message delivery, scheduling availability, or uninterrupted service, however, we do advocate for every possible solution to ensure seamless delivery. 

7. Third-Party Providers

The Services may rely upon third-party providers including but not limited to:

  • Telecommunications carriers

  • Cloud hosting providers

  • Artificial intelligence providers

  • Email providers

  • SMS providers

  • Scheduling platforms

  • CRM platforms

  • Payment processors

  • Data storage providers

AttorneyGram LLC is not responsible for failures, delays, outages, errors, acts, omissions, or interruptions caused by third-party providers.

8. Call Recording and AI Processing

By using the Services, users acknowledge and consent, where permitted by applicable law, to:

  • Call recording

  • Call monitoring

  • Call transcription

  • AI analysis

  • Data extraction

  • Automated summarization

  • Electronic storage of communications

Customers are solely responsible for complying with all federal, state, and local laws regarding recording disclosures, consent requirements, and telecommunications compliance.

9. Customer Responsibilities

Customers remain solely responsible for:

  • Evaluating leads

  • Conducting conflict checks

  • Responding to inquiries

  • Scheduling consultations

  • Rendering legal advice

  • Determining representation

  • Regulatory compliance

  • Professional responsibility obligations

  • Attorney supervision requirements

AttorneyGram LLC does not supervise legal work and assumes no responsibility for legal services performed by customers.

10. Data Ownership

Customers retain ownership of customer data submitted through the Services.

Customers grant AttorneyGram LLC a non-exclusive, limited license to store, process, transmit, analyze, and utilize such data solely for the purpose of providing and improving the Services.

AttorneyGram LLC may utilize aggregated, anonymized, and de-identified information for analytics, reporting, system monitoring, benchmarking, and product improvement.

11. Data Security

AttorneyGram LLC utilizes commercially reasonable administrative, technical, and physical safeguards designed to protect information.

However, no system can guarantee complete security.

AttorneyGram LLC does not warrant that the Services will be free from:

  • Security breaches

  • Cyberattacks

  • Unauthorized access

  • Data loss

  • Data corruption

Users assume the inherent risks associated with electronic communications and internet-based services. 

12. Confidentiality

AttorneyGram LLC will use commercially reasonable efforts to maintain the confidentiality of information processed through the Services.

Nothing in these Terms creates attorney-client privilege or legal confidentiality protections.

AttorneyGram is not responsible for information voluntarily disclosed by callers or users.

13. Communications Consent

Users consent to receiving communications electronically, including:

  • Emails

  • SMS messages

  • Notifications

  • Account communications

  • Billing communications

  • Service updates

Users are responsible for maintaining accurate contact information.

14. Subscription Fees and Billing

Customers agree to pay all applicable fees associated with their selected service plan.

Unless otherwise agreed in writing:

  • Subscription fees are billed in advance.

  • Overage charges may apply.

  • Unused minutes do not roll over.

  • Fees are non-refundable except as required by law.

  • Taxes are the responsibility of the customer.

AttorneyGram LLC reserves the right to suspend Services for unpaid balances.

15. Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless canceled before the next renewal date.

Customers are responsible for canceling prior to renewal if they do not wish to continue service.

16. Acceptable Use

Users may not use the Services for:

  • Illegal activity

  • Fraudulent activity

  • Harassment

  • Threats

  • Spam

  • Telecommunications law violations

  • Unauthorized recordings

  • Misrepresentation

  • Malicious conduct

AttorneyGram may suspend or terminate accounts that violate this section.

17. No Guarantee of Results

AttorneyGram LLC does not guarantee:

  • Lead generation

  • Lead conversion

  • Consultation bookings

  • Client acquisition

  • Revenue increases

  • Business growth

  • Retained matters

  • Profitability

Results vary and depend on numerous factors outside AttorneyGram’s control.

18. Warranty Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATTORNEYGRAM LLC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:

  • MERCHANTABILITY

  • FITNESS FOR A PARTICULAR PURPOSE

  • NON-INFRINGEMENT

  • ACCURACY

  • RELIABILITY

  • AVAILABILITY

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ATTORNEYGRAM LLC, ITS AFFILIATES, SUBSIDIARIES, PARENT COMPANIES, MEMBERS, OWNERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS, FOUNDERS, CO-FOUNDERS, SERVICE PROVIDERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES ARISING OUT OF OR RELATED TO THE USE OF, INABILITY TO USE, OR PERFORMANCE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO: 

LOST PROFITS

  • LOST REVENUE

  • LOST BUSINESS

  • LOST CLIENTS

  • LOST LEADS

  • LOST OPPORTUNITIES

  • DATA LOSS

  • BUSINESS INTERRUPTION

  • CONSEQUENTIAL DAMAGES

  • INCIDENTAL DAMAGES

  • INDIRECT DAMAGES

  • SPECIAL DAMAGES

  • PUNITIVE DAMAGES

WHETHER ARISING IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.

20. Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATTORNEYGRAM’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER TO ATTORNEYGRAM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

21. Indemnification

Customers agree to defend, indemnify, and hold harmless AttorneyGram LLC and its officers, members, employees, contractors, affiliates, successors, and assigns from any claims, damages, liabilities, costs, and expenses arising from:

  • Customer use of the Services;

  • Customer legal services;

  • Customer communications;

  • Customer advertisements;

  • Customer regulatory obligations;

  • Violations of applicable laws; or

  • Breaches of these Terms.

22. Suspension and Termination

AttorneyGram LLC may suspend or terminate access to the Services at any time for:

  • Nonpayment

  • Security concerns

  • Legal compliance concerns

  • Abuse of the Services

  • Violations of these Terms

Termination shall not relieve customers of payment obligations accrued prior to termination.

23. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

24. Dispute Resolution

Any dispute arising from these Terms shall first be addressed through good-faith negotiations.

To the fullest extent permitted by law, the parties agree to resolve disputes through binding arbitration on an individual basis and waive any right to participate in class actions, collective actions, or representative proceedings.

25. Changes to Terms

AttorneyGram LLC may modify these Terms at any time.

Updated Terms will be posted on the AttorneyGram LLC website and become effective upon posting unless otherwise stated.

Continued use of the Services constitutes acceptance of any revised Terms.

26. Contact Information

AttorneyGram LLC

Email: support@attorneygram.com

Website: https://attorneygram.com

All rights reserved.LLC 2026

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